Privacy Policy

Information we collect and how we use it

We collect only what we need to respond to you, deliver our marketing services and run our website.

Information you give us

Contact details: name, email address, Telegram or Discord handle, company or project name and any message you send through our forms, email, Telegram, Discord or booking tools.
Project information: token or product details, social account links, marketing goals and budget you share while discussing or ordering services.
Billing information: invoice details and payment records, including crypto wallet addresses used to pay us. We do not store card numbers; card payments are handled by our payment providers.

Information collected automatically

Device and usage data: IP address, browser type, device type, pages viewed, referring site and time spent on the site.
Cookies and similar technologies, described in Section 2.

Information from third parties

Messages and reviews sent through platforms such as Upwork and Fiverr, which are governed by those platforms' own policies.
Publicly available information about your project, such as your public X, Telegram, Discord or Reddit pages, used to plan campaigns.

How we use it

To reply to enquiries and book consultations.
To plan, deliver and report on the marketing services you hire us for.
To send invoices, process payments and keep business records.
To improve our website, content and services.
To send updates or offers about our services, which you can opt out of at any time.
To prevent fraud and abuse, and to meet legal obligations.

Where data protection law requires a legal basis, we rely on performing our contract with you, our legitimate interests in running and improving our business, your consent (for example for marketing emails or non-essential cookies) and our legal obligations.

Sharing, cookies and analytics

We do not sell your personal information. We share it only in these cases:

Service providers that help us operate, such as website hosting, email, analytics, scheduling, project management, communication tools and payment processors. They may use your data only to provide their service to us.
Freelance and agency collaborators working on your project under confidentiality terms, such as designers, video editors and community managers.
Platforms you ask us to work on, such as X, Telegram, Discord and Reddit. Content we publish for you on these platforms is public and governed by their terms.
Legal and safety reasons, where we must comply with law, respond to lawful requests or protect our rights, users or the public.
Business transfers, if we merge with or are acquired by another company, in which case we will tell you if your data is affected.

Cookies and analytics

Our website uses cookies and similar tools to keep the site working, measure traffic and understand which pages help visitors. We use [analytics provider, e.g. Google Analytics] for traffic measurement. You can block or delete cookies in your browser settings, and where required by law we ask for your consent before setting non-essential cookies. Blocking cookies may affect how parts of the site work.

Third-party links

Our site and content may link to third-party websites, social platforms and tools. We are not responsible for their privacy practices, so please read their policies.

Retention, security and your rights

Retention: We keep personal information only as long as needed for the purposes above. Enquiries that do not become projects are deleted after [12] months. Client and billing records are kept for [6] years or as long as tax and accounting law requires.
Security: We use reasonable technical and organizational measures, such as access controls and encrypted connections, to protect your data. No online system is completely secure, so we cannot guarantee absolute security. Never send us private keys, seed phrases or wallet passwords. We will never ask for them.
Your rights: Depending on where you live (for example the EEA, UK or California), you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Delete your information, subject to legal record-keeping duties.
Object to or restrict certain processing, and withdraw consent at any time.
Receive a copy of your data in a portable format.
Opt out of marketing emails using the unsubscribe link or by contacting us.
Not be discriminated against for exercising your privacy rights.

To use any of these rights, email us at the address in Section 4. We may need to verify your identity first and will respond within the time required by applicable law, usually 30 days. You may also complain to your local data protection authority.

Children, international transfers, changes and contact

Children: Our services are for businesses and adults aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe a child has given us data, contact us and we will delete it.
International transfers: We work with clients and providers worldwide, so your information may be processed in countries other than your own. Where required, we use safeguards such as standard contractual clauses to protect it.
Changes to this policy: We may update this policy from time to time. The "as of" date at the top shows when it was last changed, and we will post material changes on this page. Continued use of our site or services after an update means you accept the revised policy.
Contact us: For privacy questions or requests, use the details below.

Bullshill Privacy Policy